hooglfirst.blogg.se - Happyfox chat integration

Happyfox chat integration how to#
Happyfox chat integration update#

Happyfox chat integration how to#

(To know how to add a tag to a chat/transcript, refer this article - Tags)Ĥ. Chat transcript's tag will be added to the corresponding ticket: Clicking on the 'pop-out' icon will direct you to the respective Contact's details page on the HappyFox helpdesk.ģ. When you click on any of the tickets, you will be led to the respective ticket details page on helpdesk app in a new tab.ĭ. Clicking on the number of tickets, you can view the list of all the tickets created under the particular visitor's contact along with the current statuses of each ticket.Ĭ. Note: If you’re unable to view customer info, simply type ! and choose the command ! refreshVisitorData to refresh the customer information meta area.ī. Agents can view previously created tickets.

Tickets will be created on your helpdesk account for chats and offline messages.Ģ) During an ongoing chat with a customer, if there are any tickets created in the past for that customer you can view the ticket count and the list.Ī. Note: The category drop-down will list only those categories with "Availability type" set as "Staff & Contacts".ġ.

Happyfox chat integration update#

Step 5: Update your preferences under settings and click the Update settingsbutton. Step 4: Enter HappyFox Account's URL, API Key and Auth code → click Connect button. Step 1: Login to your HappyFox Chat account.

Hover over the API key that you've created and click the " See Auth-Code" link.Ĭopy the API Key and the Auth Code from the resultant pop-up.

(To create a new API Key follow the instructions here.

HappyFox Account URL: Copy your HappyFox helpdesk account's URL to a clipboard (usually of the format: '' or ''). Get URL, API and Auth code from helpdesk account:ġ. This integration is available on all the plans. Tickets will be created only for the chats with name and email id. Make sure Pre-chat form is ON. Only the Admin of HappyFox Chat account can enable this integration.

View the ticket details on each chat transcript under the History section on the HappyFox Chat account.

View past tickets list with the statuses during an ongoing chat with repeat customers.

The tags to the chat will be directly updated to the corresponding ticket on the helpdesk.

Create new tickets for every completed chat, missed chat and offline message on the helpdesk.

By integrating HappyFox helpdesk with HappyFox Chat,

HappyFox Helpdesk is a powerful ticket management software.